First and Foremost -
We would like to thank everyone for visiting our store and to remind you that we are a small business, and as such, we conduct business differently from a large retail store. Most production of orders are began immediately to get items to you as quickly as possible. Furthermore, we give one-on-one, detailed, and caring service. We enjoy creating these items for you and would rather not have a bunch of rules and regulations, but unfortunately, some are necessary to keep our small business going. All the following policies have been built and will continue to build as "experiences" dictate.
Payment Policy
For your convenience, we accept Credit Cards and Paypal.
Please Note: All orders, including postage, must be paid in full before production begins.
Shipping Policy
All items will be shipped Priority Mail via USPS, with delivery confirmation, unless otherwise requested by purchaser. Express mail and international shipments are available at actual cost and at purchaser's expense. Please contact seller, prior to purchase, if you require.
CURRENT PRODUCTION TIMES for Items can be found at the top of Individual Section's Page. Example: Click on Mason Jar Unity Wine & Sand Sets and look just above first photos. The Current Production Times can be found there.
Refund Policy
Damaged in Shipping -
Any items damaged during shipment and deemed to be a failure on our part, will be replaced at seller's expense. Seller will request photos of damaged item and packaging to be emailed before replacing. Seller reserves the right to request items to be returned at buyer's expense before items are replaced.
Please contact us within 3 days of delivery, if there are any issues with your order. After 7 days, we assume the items were received in undamaged and in requested condition. Refund or replacements will not be honored if we are not contacted within 7 days of delivery.
Returns -
Buyer must contact seller in regards to the item they wish to return. Once the seller agrees to accept the return, buyer has 10 days to ship the item. If item has not been shipped within the 10 day span, the refund or exchange is null and void. Exceptions: If your wedding date is within that 10 days, item must be postmarked prior to wedding date. These time restraints are necessary due to past fraudulent events.
Refunds -
Refunds will only be made once an item has been returned to the seller. Return shipping will be at the buyers expense. No shipping charges will be refunded because that service has already been provided to you and will not be refundable to the seller.
Custom Orders -
There will be no refunds or exchanges on custom orders. A confirmation email, clearly stating details of custom orders, will be sent to customers for clarification purposes. If there are any errors in this email, customer is to correct before paying for custom orders.
Wood Signs -
Please be aware - All our 18" signs are made from Natural wood boards; not pressed. Due to this fact, you will receive a better quality sign, without having to worry about warping, chipping or flaking. Though we paint and seal our signs, upon close inspection, you may still see the wood grain or possible knots or small holes or indentions. These are all natural characteristics of the wood and will not take away from the beauty of your sign. We closely inspect each piece of wood used for our signs and any wood that has several flaws is thrown out. We have sold many without complaint.
Time Restrictions -
We NEVER would have imagined that we would have to include this in our policies, but here we are. NO Refunds or exchanges will be made for personalized items after the wedding or event; i.e. Unity Glass Set with Wedding date etched on it and you want to return it after the wedding date for a refund or exchange.
Please contact us within 3 days of delivery, if there are any issues with your order. After 7 days, we assume the items were received in undamaged and in requested condition. Refund or replacements will not be honored if we are not contacted within 7 days of delivery.
Buyer must contact seller in regards to the item they wish to return. Once the seller agrees to accept the return, buyer has 10 days to ship the item. If item has not been shipped within the 10 day span, the refund or exchange is null and void.
These time restraints are necessary due to fraud.
Additional Information
Custom Orders -
Custom Orders must be paid in full before production begins. Also, there will be a $5.00 additional charge for custom orders. Any custom order that requires changes to more than one item, will be charged a $5.00 fee for each change. For Example: You request an additional line of etching on each glass in a unity sand set. You would be charged an additional $5.00 fee per glass.
Want more lines of etching than we offer on an item? There will be a $5.00 fee for the first additional line and $3.00 fee, per line, after that.
Adding an Etched Image -
Simple Images - There will be a $5.00 fee for each added image, per item. Detailed Images - prices will vary depending upon the amount of time required to complete the etching.
Sign Customization -
For each change, to a current item, there will be an additional $5.00 fee to cover the cost of supplies we do not have in stock; i.e. paint colors or ribbon colors we do not offer. For each line of a custom order there will be an additional $3.00 fee.
Color Requests -
Please be aware when order specific shades of colors - We will request from you a sample color to be emailed to us as a reference. Paint colors and fabric colors are not going to match perfectly. We will do our best to match paint colors as close as possible. However, we must tell you, upfront, that if you are not pleased with the shade of the finished product, then, there will be no recourse. No refund or exchange will be issued due to the costs that we have incurred producing the item.
Wood Used -
Please be aware - All our 18" signs are made from Natural wood boards; not pressed. Due to this fact, you will receive a better quality sign, without having to worry about warping, chipping or flaking. Though we paint and seal our signs, upon close inspection, you may still see the wood grain or possible knots or small holes or indentions. These are all natural characteristics of the wood and will not take away from the beauty of your sign. We closely inspect each piece of wood used for our signs and any wood that has several flaws is thrown out. We have sold many without complaint.
Canceling or Changing an order -
Because most of the items we create are either customized or personalized, rarely can we cancel or change an order. We begin production of orders, almost immediately, in all cases. Therefore, requests will be handled on an order by order basis. Please understand that we are small business, and if we have already began production on a customized or personalized item, we will be unable to cancel your order. We will not be able to resale an item with your name and wedding date on it. Furthermore, if you have requested a particular font for a sign, there is the possibility of reselling it, someday. However, we do not have the space to store signs that may or may not sale, eventually.
Production Times -
Please - Under the Section's Page of each Listing will be the current production times. If the production time will not allow for you to receive your item, at least a week prior to your wedding or event, please contact the seller before purchase. We Do Not guarantee exact delivery dates, under any circumstances.
